Our complaints

We feel that this company overcharged us, and underperformed on their contract. They overcharged us for professional services, for the goods that they sold to us, and spent far more of our budget than expected. The job was not completed; we ran out of money.

A Design in Time told us that it does not fund its design consulting services the same way that many (most?) of the industry does: from a percentage of the markup of the items selected

During the initial sales call, Ms. Janet Haley told us that she charged up-front for her professional services, and then passed significant savings on the decorating items selected. For this, she charged a flat fee of about one thousand dollars.

We found, that contrary to the contract, she charged us prices that had significant margin for her. We see this as double charging, once for the professional services, and a second time in the markup.

As much as we dislike being overcharged, we also dislike Ms. Haley's refusal to communicate or work to resolve this disagreement. She will not return phone calls, and has not replied to repeated letters asking for resolution. We know that she received them, as we sent them with delivery confirmation, and we have the delivery receipt..

Don't just take my word for it. See for yourself. Follow this link to the Fairfax County Consumer Protection records.